Customer satisfaction in the service sector: a case study of the airline industry
Year of publication: |
2004
|
---|---|
Authors: | Baisya, Rajat K. ; Sarkar, R. |
Published in: |
Journal of Advances in Management Research. - Emerald Group Publishing Limited, ISSN 2049-3207, ZDB-ID 2511485-2. - Vol. 1.2004, 2, p. 73-79
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Customer satisfaction | Customer segmentation | Future usage | Airlines |
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