Customer satisfaction's key factors in Spanish grocery stores: Evidence from hypermarkets and supermarkets
Year of publication: |
2010
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Authors: | Martínez-Ruiz, María Pilar ; Jiménez-Zarco, Ana Isabel ; Izquierdo-Yusta, Alicia |
Published in: |
Journal of retailing and consumer services. - London [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 12043850. - Vol. 17.2010, 4, p. 278-286
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