Customer service : extraordinary results at Southwest Airlines, Charles Schwab, Lands' End, American Express, Staples, and USAA
ed. by Fred Wiersema
| Year of publication: |
1998
|
|---|---|
| Other Persons: | Wiersema, Fred (contributor) |
| Publisher: |
New York : HarperBusiness |
| Subject: | Kundendienst | Erfolgsfaktor | Fallstudiensammlung |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIX, 234 S. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-88730-772-8 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004277411