Customers' quality of life, advocacy and banks' CSR-fit : a cross-validated moderated mediation model
Year of publication: |
2022
|
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Authors: | Ogunmokun, Oluwatobi A. ; Timur, Seldjan |
Published in: |
International journal of consumer studies. - Oxford [u.a.] : Wiley-Blackwell, ISSN 1470-6431, ZDB-ID 2141394-0. - Vol. 46.2022, 3, p. 907-924
|
Subject: | CSR-fit | customer advocacy | loyalty | microfinance banks | quality of life | Lebensqualität | Quality of life | Mikrofinanzierung | Microfinance | Bank | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour |
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