Customers' value appraisals-suppliers' value propositions interaction process in developing new services : a case study from the natural gas industry
Year of publication: |
2012
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Authors: | Singh, Ramendra ; Paliwal, Pramod |
Published in: |
International journal of energy sector management : IJESM. - Bingley : Emerald, ISSN 1750-6220, ZDB-ID 2364730-9. - Vol. 6.2012, 2, p. 255-272
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Subject: | Lieferantenmanagement | Supplier relationship management | Kundenwert | Customer value | Kundenzufriedenheit | Customer satisfaction | Keramische Industrie | Ceramics industry | Gaswirtschaft | Gas industry | Indien | India |
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