Deming's 14 points applied to services
Year of publication: |
1991 ; 1. print.
|
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Authors: | Rosander, Arlyn C. |
Publisher: |
New York, NY [u.a.] : Dekker [u.a.] |
Subject: | Dienstleistungssektor | Qualitätskontrolle |
Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
Extent: | XI, 148 S. : graph. Darst. |
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Series: | Quality and reliability. - New York, NY [u.a.] : Dekker. - Vol. 25 |
Type of publication: | Book / Working Paper |
ISBN: | 0-8247-8517-7 |
Source: |
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