Designing the best call center for your business : a complete guide for location, servicees, staffing, and outsourcing
Brendan B. Read
| Year of publication: |
2004 ; 2. ed.
|
|---|---|
| Authors: | Read, Brendan |
| Publisher: |
San Francisco, Calif. : CMP |
| Subject: | Call centers | Customer relations |
| Extent: | XX, 362 S. : Ill. 23cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Previous ed.: 2000 |
| ISBN: | 1-57820-313-9 |
| Source: |
Persistent link: https://www.econbiz.de/10004802108