Developing a framework for understanding e-service quality, its antecedents, consequences, and mediators
Year of publication: |
2011
|
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Authors: | Carlson, Jamie ; O'Cass, Aron |
Published in: |
Managing service quality : MSQ ; an international journal. - Bingley : Emerald, ISSN 0960-4529, ZDB-ID 1216397-1. - Vol. 21.2011, 3, p. 264-286
|
Subject: | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Messung | Measurement |
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