Developing and Implementing a Customer–Focused Strategy in Banks : Customer Satisfaction Strategy Maps
Year of publication: |
2016
|
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Authors: | Mittal, Vikas |
Publisher: |
[2016]: [S.l.] : SSRN |
Subject: | Strategisches Management | Strategic management | Kundenzufriedenheit | Customer satisfaction | Emotion |
Extent: | 1 Online-Ressource (21 p) |
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Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments May 22, 2016 erstellt |
Other identifiers: | 10.2139/ssrn.2783075 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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