Development of loyalty programmes in the hotel industry
Year of publication: |
2013
|
---|---|
Authors: | Laškarin, Marina |
Published in: |
Tourism and Hospitality Management. - University of Rijeka, Faculty of Tourism and Hospitality Management. - Vol. 19.2013, 1, p. 109-123
|
Publisher: |
University of Rijeka, Faculty of Tourism and Hospitality Management |
Subject: | hotel industry | service quality | loyalty programme | guest satisfaction |
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