Deviant employees and dreadful service encounters: customer tales of discord and distrust
Year of publication: |
2010
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Authors: | Patterson, Anthony ; Baron, Steve |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 0887-6045, ZDB-ID 10271405. - Vol. 24.2010, 6 (14.9.), p. 438-446
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Saved in:
Saved in favorites
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