Different ways of measuring performance in the service industries : application in Spanish small and medium-sized hotels
Year of publication: |
2008
|
---|---|
Authors: | Montoro-Sánchez, Maria Angeles ; Mas-Verdu, Francisco ; Ribeiro Soriano, Domingo |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 28.2008, 1/2, p. 27-36
|
Subject: | Dienstleistungsqualität | Service quality | Hotellerie | Hotel industry | Performance-Messung | Performance measurement | Spanien | Spain |
-
Importance-performance analysis of service quality dimensions for the Bangladeshi hotel industry
Mahbubar Rahman, (2018)
-
Determinants of customer satisfaction : empirical study in hotels
Machado, Maria João Cardoso Vieira, (2019)
-
Measurement of service quality in the hotel sector : the case of Northern Poland
Grobelna, Aleksandra, (2013)
- More ...
-
Montoro-Sánchez, Maria Angeles, (2008)
-
Montoro-Sánchez, Maria Angeles, (2008)
-
Montoro-Sánchez, Maria Angeles, (2008)
- More ...