Digital banking in Northern India: the risks on customer satisfaction
Year of publication: |
2021
|
---|---|
Authors: | Kaur, Balijinder ; Kiran, Sood ; Grima, Simon ; Rupeika-Apoga, Ramona |
Published in: |
Risks. - Basel : MDPI, ISSN 2227-9091. - Vol. 9.2021, 11, p. 1-18
|
Publisher: |
Basel : MDPI |
Subject: | digital banking | customer satisfaction | SERVQUAL model | risk management | service quality | digital transformation |
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