Digital transformation and strategic management of frontline services with robotic technologies
Year of publication: |
2021
|
---|---|
Authors: | Wang, Rebecca Jen-Hui ; Chomiak, Nicola A. |
Published in: |
Handbook of research on management and strategies for digital enterprise transformation. - Hershey, PA : IGI Global, ISBN 978-1-7998-5015-1. - 2021, p. 42-60
|
Subject: | Unternehmensdienstleistung | Business services | Organisatorischer Wandel | Organizational change | Digitalisierung | Digitization | Roboter | Robot |
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