New Dimensions of consumer satisfaction and complaining behavior : papers from the 3. Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior ; Chicago, Ill. oct. 5 - 7, 1978

New dimensions of consumer satisfaction and complaining behavior : papers from the Third Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Chicago, Illinois, October 5-7, 1978

Day, Ralph L., (1979)

New findings on consumer satisfaction and complaining : papers from the Fifth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, St. Louis, Missouri, November 6-8, 1980

Day, Ralph L., (1982)

Refining concepts and measures of consumer satisfaction and complaining behavior : papers from the Fourth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior, Indiana University, Bloomington, Indiana, October 3-5, 1979

Hunt, H. Keith, (1980)