Do satisfied customers always buy more? : the roles of satiation and habituation in customer repurchase
Glenn B. Voss, Andrea Godfrey and Kathleen Seiders
| Year of publication: |
2010
|
|---|---|
| Authors: | Voss, Glenn B. ; Godfrey, Andrea ; Seiders, Kathleen |
| Published in: |
MSI reports : working paper series. - Cambridge, Mass., ISSN 1545-505X, ZDB-ID 2127174-4. - 2010, 1, p. 61-107
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Textilhandel | Textile distribution | Kfz-Gewerbe | Automotive services industry | Empirische Methode | Empirical method | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10008992312