Does patient empowerment matter in building loyalty?
Amrul Asraf Mohd-Any, Meenatharisni Sundramohana, Moniruzzaman Sarker
| Year of publication: |
2022
|
|---|---|
| Authors: | Mohd-Any, Amrul Asraf ; Sundramohana, Meenatharisni ; Sarker, Moniruzzaman |
| Published in: |
International journal of consumer studies. - Oxford [u.a.] : Wiley-Blackwell, ISSN 1470-6431, ZDB-ID 2141394-0. - Vol. 46.2022, 2, p. 653-675
|
| Subject: | healthcare service | loyalty | Malaysia | patient education | patient empowerment | trust | Patienten | Patients | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Gesundheitsversorgung | Health care | Kundenzufriedenheit | Customer satisfaction | Gesundheitswesen | Health care system | Krankenhaus | Hospital |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/ijcs.12718 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013162350