Does patient empowerment matter in building loyalty?
Year of publication: |
2022
|
---|---|
Authors: | Mohd-Any, Amrul Asraf ; Sundramohana, Meenatharisni ; Sarker, Moniruzzaman |
Published in: |
International journal of consumer studies. - Oxford [u.a.] : Wiley-Blackwell, ISSN 1470-6431, ZDB-ID 2141394-0. - Vol. 46.2022, 2, p. 653-675
|
Subject: | healthcare service | loyalty | Malaysia | patient education | patient empowerment | trust | Patienten | Patients | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Gesundheitsversorgung | Health care | Kundenzufriedenheit | Customer satisfaction | Gesundheitswesen | Health care system | Krankenhaus | Hospital |
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