The ambidextrous sales force : aligning salesperson polychronicity and selling contexts for sales-service behaviors and customer value
Year of publication: |
2020
|
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Authors: | Mullins, Ryan ; Agnihotri, Raj ; Hall, Zachary |
Published in: |
Journal of service research. - London : Sage Periodicals Press, ISSN 1552-7379, ZDB-ID 2020788-8. - Vol. 23.2020, 1, p. 33-52
|
Subject: | sales-service ambidexterity | polychronicity | B2B selling | customer perceived value | trait activation theory | Verkaufspersonal | Salespeople | Kundenwert | Customer value | Verkauf | Selling | B-to-B-Marketing | Business-to-business marketing | Organisationale Ambidextrie | Ambidextrous organization | Lieferantenmanagement | Supplier relationship management |
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