Does service convenience matter? : an empirical assessment of service quality, service convenience and exchange relationship in electronic mediated environment
Hua Dai; Al F. Salam
| Year of publication: |
2014
|
|---|---|
| Authors: | Dai, Hua ; Salam, Al F. |
| Published in: |
Electronic markets : the international journal on networked business. - Heidelberg : Springer, ISSN 1019-6781, ZDB-ID 1309988-7. - Vol. 24.2014, 4, p. 269-284
|
| Subject: | Service convenience | Relational exchange | Electronic mediated environment | Second-order formative construct | PLS | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010459091