Does service type influence satisfaction? : a case study of Edinburgh Castle
Jane M. Beattie, Ingrid E. Schneider
Year of publication: |
August 2018
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Authors: | Beattie, Jane M. ; Schneider, Ingrid E. |
Published in: |
Tourism management : research, policies, practice. - Amsterdam [u.a.] : Elsevier Science, ISSN 0261-5177, ZDB-ID 802245-8. - Vol. 67.2018, p. 89-97
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Subject: | Heritage interpretation | Cultural tourist | Prior knowledge | UNESCO World Heritage Site | Visitor satisfaction | Kulturgüter | Cultural heritage | Kundenzufriedenheit | Customer satisfaction | Urlaubsverhalten | Holiday behaviour | Dienstleistungsqualität | Service quality | Tourismus | Tourism |
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