Dynamics in service quality perceptions : a longitudinal approach to evaluate the outcome dimension in service quality perceptions
Claudia Klausegger and Dieter Scharitzer
Year of publication: |
1999
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Authors: | Klausegger, Claudia ; Scharitzer, Dieter |
Published in: |
Service quality and management. - Wiesbaden : Deutscher Universitätsverlag, ISBN 3-8244-6780-1. - 1999, p. 5-24
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Subject: | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Marktforschung | Market research | Betriebswirtschaftsstudium | Graduate business education | Österreich | Austria |
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