E-business complaint management: perceptions and perspectives of online credibility
Year of publication: |
2010
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Authors: | Breitsohl, Jan ; Khammash, Marwan ; Griffiths, Gareth |
Published in: |
Journal of enterprise information management : an international journal. - Bingley : Emerald Group Publ, ISSN 1741-0398, ZDB-ID 21432831. - Vol. 23.2010, 5 (28.9.), p. 653-661
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