E-retailing by banks : e-service quality and its importance to customer satisfaction
Year of publication: |
2009
|
---|---|
Authors: | Herington, Carmel ; Weaven, Scott |
Published in: |
European journal of marketing : EJM. - Bingley : Emerald Publishing Limited, ISSN 0309-0566, ZDB-ID 189982-X. - Vol. 43.2009, 9/10, p. 1220-1231
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Online-Handel | Online retailing | Bank | Website |
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