E-satisfaction and continuance intention : the moderator role of online ratings
Year of publication: |
2019
|
---|---|
Authors: | Lobel Trong Thuy Tran ; Ly Minh Thi Pham ; Loc Tuan Le |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 77.2019, p. 311-322
|
Subject: | Gratification theory | Online informative motivation | E-satisfaction | Online ratings | Continuance intention | fsQCA | Online-Handel | Online retailing | Electronic Commerce | E-commerce | Social Web | Social web | Online-Marketing | Internet marketing |
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