Effective management of inbound telephone call centers
by Yongpin Zhou
| Year of publication: |
2000
|
|---|---|
| Authors: | Zhou, Yongpin |
| Publisher: |
Philadelphia, Pa. : Univ. of Pennsylvania |
| Subject: | Call Center | Management | Erfolgsfaktor |
| Extent: | XII, 212 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Dissertation u.a. Prüfungsschriften |
| Language: | English |
| Thesis: | Philadelphia, Pa., Univ. of Pennsylvania, Diss., 2000 |
| Source: |
Persistent link: https://www.econbiz.de/10009600765