Efficacy of COVID-19 screening system and customer satisfaction in banks : moderating role of the perceived threat and health risk
Year of publication: |
2021
|
---|---|
Authors: | Baber, Hasnan |
Published in: |
Journal of financial services marketing. - London : Stewart Publ., ISSN 1479-1846, ZDB-ID 2031792-X. - Vol. 26.2021, 4, p. 295-304
|
Subject: | COVID-19 | Customer satisfaction | Brand image | Perceived threat | Banks | India | Indien | Kundenzufriedenheit | Coronavirus | Markenimage | Bank |
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