An empirical investigation of experiences and the link between a service-dominant logic mindset, competitive advantage, and performance of nonprofit organizations
Year of publication: |
2012
|
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Authors: | Boenigk, Silke ; Helmig, Bernd ; Bruhn, Manfred ; Hadwich, Karsten ; Batt, Verena |
Published in: |
Customer Experience : Forum Dienstleistungsmanagement. - Wiesbaden : Springer Gabler, ISBN 3-8349-4000-3. - 2012, p. 469-499
|
Subject: | Event-Marketing | Event marketing | Marketingtheorie | Marketing theory | Service-Dominant Logic | Service-dominant logic | Wettbewerbsvorteil | Competitive advantage | Unternehmenserfolg | Firm performance | Nonprofit-Organisation | Nonprofit organization |
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