ES-QUAL model and customer satisfaction in online banking : evidence from multivariate analysis techniques
Year of publication: |
2020
|
---|---|
Authors: | Ahmed, Rizwan Raheem ; Romeika, Giedrius ; Kauliene, Raimonda ; Streimikis, Justas ; Dapkus, Rimantas |
Published in: |
Oeconomia Copernicana. - Olsztyn, Poland : Institute of Economic Research, ISSN 2353-1827, ZDB-ID 2754520-9. - Vol. 11.2020, 1, p. 59-93
|
Subject: | ES-QUAL model | customer satisfaction | financial performance | Internet banking | normal theory method | bootstrapping method | Structural Equation Modeling, SEM | Kundenzufriedenheit | Customer satisfaction | Electronic Banking | Electronic banking | Strukturgleichungsmodell | Structural equation model | Multivariate Analyse | Multivariate analysis | Bank | Dienstleistungsqualität | Service quality |
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