Ethnic stereotyping in service provision : when do stereotypes affect the performance expectations and evaluation of ethnic service providers?
Tripat Gill, Hae Joo Kim and Chatura Ranaweera
| Year of publication: |
2017
|
|---|---|
| Authors: | Gill, Tripat ; Kim, Hae Joo ; Ranaweera, Chatura |
| Published in: |
Journal of service theory and practice : JSTP. - Bingley : Emerald, ISSN 2055-6225, ZDB-ID 2819789-6. - Vol. 27.2017, 3, p. 520-546
|
| Subject: | Customer experience | Social identity | Evaluations | Ethnic stereotypes | Service expectations | Ethnische Gruppe | Ethnic group | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/JSTP-03-2016-0056 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011707257