Evaluating bikesharing service quality : a case study for BIXI, Montreal
Year of publication: |
2020
|
---|---|
Authors: | Verma, Mukesh ; Awasthi, Anjali |
Published in: |
International journal of productivity and quality management : IJPQM. - Olney, Bucks : Inderscience Enterprises, ISSN 1746-6482, ZDB-ID 2232968-7. - Vol. 29.2020, 1, p. 45-61
|
Subject: | bikesharing | service quality | gap analysis | compliment/complaints analysis | SERVQUAL |
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