Evaluating stability of the performance-satisfaction relationship across selected lodging market segments
Year of publication: |
2010
|
---|---|
Authors: | Oh, Haemoon ; Jeong, Miyoung |
Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 22.2010, 7, p. 953-974
|
Subject: | Hotellerie | Hotel industry | Unternehmenserfolg | Firm performance | Marktsegmentierung | Market segmentation | Kundenzufriedenheit | Customer satisfaction | USA | United States |
-
Kim, Woo Gon, (2013)
-
Employee satisfaction, customer satisfaction, and financial performance : an empirical examination
Chi, Christina G., (2009)
-
Chen, Kaung-hwa, (2013)
- More ...
-
Attitudinal and situational determinants of self-service technology use
Oh, Haemoon, (2016)
-
Tourists' adoption of self-service technologies at resort hotels
Oh, Haemoon, (2013)
-
Quality of virtual reality and its impacts on behavioral intention
Lee, Minwoo, (2020)
- More ...