Exploring firms' fan page behavior and users' participation : evidence from airline industry on Twitter
Year of publication: |
2021
|
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Authors: | Shahbaznezhad, Hamidreza ; Rashidirad, Mona |
Published in: |
Journal of strategic marketing. - London : Routledge, ISSN 1466-4488, ZDB-ID 2020800-5. - Vol. 29.2021, 6, p. 492-513
|
Subject: | content management | Fan page strategy | feedback strategy | mixed method | social media behavior | users' participation | Social Web | Social web | Fluggesellschaft | Airline | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing | Kundenintegration | Customer integration | Online-Marketing | Internet marketing |
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