Exploring the impact of chatbots on consumer sentiment and expectations in retail
Anh D. Tran, Jason I. Pallant, Lester W. Johnson
| Year of publication: |
2021
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|---|---|
| Authors: | Tran, Anh D. ; Pallant, Jason I. ; Johnson, Lester W. |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 63.2021, p. 1-10
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| Subject: | Chatbots | Online human agents | Sentiment analysis | Konsumentenverhalten | Consumer behaviour | Emotion | Verbrauchervertrauensindex | Consumer confidence index | Online-Handel | Online retailing | Einzelhandel | Retail trade |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2021.102718 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012665976