Exploring the nature of the relationships between service quality and customer loyalty : an attribute-level analysis
Year of publication: |
2008
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Authors: | Chao, Pei |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 28.2008, 1/2, p. 95-116
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Subject: | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Taiwan |
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