Exploring the solution : the contextual effect on consumer dissatisfaction and innovativeness in financial service companies
Year of publication: |
2009
|
---|---|
Authors: | Yang, Szu-chi ; Tu, Chiayu ; Yang, Suechin |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 29.2009, 3/4, p. 557-568
|
Subject: | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Innovation | Finanzdienstleistung | Financial services | Taiwan |
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