Finding the profit in customer satisfaction : translating best practices into bottom-line results
Jonathan Barsky
| Year of publication: |
1999
|
|---|---|
| Authors: | Barsky, Jonathan Daniel |
| Publisher: |
Chicago, Ill. : Contemporary |
| Subject: | Kundenmanagement | Beziehungsmanagement | Verbraucherzufriedenheit |
| Description of contents: | Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XV, 160 S. : graph. Darst. |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| ISBN: | 0-8092-2843-2 |
| Classification: | Marketing |
| Source: |
Persistent link: https://www.econbiz.de/10004063649