Forecasting artificial intelligence on online customer assistance : evidence from chatbot patents analysis
Year of publication: |
2020
|
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Authors: | Pantano, Eleonora ; Pizzi, Gabriele |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 55.2020, p. 1-9
|
Subject: | Artificial intelligence (AI) | Chatbot | Conversational agents | Online customer assistance | Online retailing | Patent analysis | Künstliche Intelligenz | Artificial intelligence | Patent | Online-Handel | Electronic Commerce | E-commerce |
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