Front- and back-end employee satisfaction during service transition
Year of publication: |
2023
|
---|---|
Authors: | Karatzas, Antonios ; Papadopoulos, Georgios ; Stamolampros, Panagiotis ; Raja, Jawwad Z. ; Korfiatis, Nikolaos |
Published in: |
International journal of operations & production management. - Bingley : Emerald, ISSN 1758-6593, ZDB-ID 2032083-8. - Vol. 43.2023, 7, p. 1121-1147
|
Subject: | Employee satisfaction | Job enrichment | Role theory | Service infusion | Servitization | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Dienstleistungssektor | Service industry |
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