Generating customer voice based quality improvement strategy for logistics service providers in Taiwan from the perspective of quality function deployment
Year of publication: |
2007
|
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Authors: | Lee, Tzong-ru ; Lin, Jiun-Hung |
Published in: |
International journal of logistics economics and globalisation. - Genève : Inderscience Enterprises, ISSN 1741-5373, ZDB-ID 2422773-0. - Vol. 1.2007, 1, p. 63-76
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Subject: | Qualitätsmanagement | Quality management | Taiwan | Logistikdienstleister | Logistics provider | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality |
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