Human resource management in Indian call centres/business process outsourcing
Year of publication: |
2009
|
---|---|
Authors: | Thite, Mohan ; Russell, Bob |
Published in: |
The next available operator : managing human resources in Indian business process outsourcing industry. - Los Angeles, Calif. [u.a.] : Response Books, ISBN 978-81-7829-932-7. - 2009, p. 33-58
|
Subject: | Callcenter | Call centre | Outsourcing | Personalmanagement | Human Resource Management | Indien | India |
-
Thite, Mohan, (2009)
-
Strategic human resource management in outsourced call centres in India and Canada
Carroll, Wendy, (2009)
-
Thite, Mohan, (2009)
- More ...
-
Thite, Mohan, (2009)
-
India and business process outsourcing
Thite, Mohan, (2007)
-
The next available agent : work organisation in Indian call centres
Thite, Mohan, (2010)
- More ...