Identifying customer loyalty supporting factors in the retail banking context : an empirical examination
Year of publication: |
2017
|
---|---|
Authors: | Bhatnagar, Shakti Bodh ; Syed, Asif Ali ; Mishra, Jitendra Kumar |
Published in: |
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction. - Binghamton, NY : Haworth Press, ISSN 1533-2667, ZDB-ID 2126179-9. - Vol. 16.2017, 3, p. 197-225
|
Subject: | customer loyalty | loyalty | loyalty-supporting factors | retail banking | Konsumentenverhalten | Consumer behaviour | Privatkundengeschäft | Personal banking | Beziehungsmarketing | Relationship marketing | Kundenbindung | Customer retention |
-
Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin, (2013)
-
An assessment of loyalty of bank customers
Aggarwal, Rashmi, (2016)
-
Nazeri, Ali, (2020)
- More ...
-
Customer disloyalty in retail banking services : attitudinal and behavioural dimensions
Bhatnagar, Shakti Bodh, (2019)
-
Stop hailing, start apping : adoption of app-cab services in an emerging economy
Chakraborty, Debarun, (2021)
-
Bhatnagar, Shakti Bodh, (2022)
- More ...