Impact of customer orientation on turnover intention : mediating role of emotional labour
Year of publication: |
2017
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Authors: | Wu, Xue ; Shie, An-Jin ; Gordon, David |
Published in: |
International journal of organizational analysis. - Bingley : Emerald Group Publishing Limited, ISSN 1934-8835, ZDB-ID 2317134-0. - Vol. 25.2017, 5, p. 909-927
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Subject: | Turnover intention | Customer orientation | Emotional labour | Emotion | Beziehungsmarketing | Relationship marketing | Arbeitsmobilität | Labour mobility | Arbeitszufriedenheit | Job satisfaction | Kündigung | Dismissal | Verkaufspersonal | Salespeople | Konsumentenverhalten | Consumer behaviour |
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