Impact of formal controls on client satisfaction and profitability in strategic outsourcing contracts
Nishtha Langer and Deepa Mani
| Year of publication: |
2018
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|---|---|
| Authors: | Langer, Nishtha ; Mani, Deepa |
| Published in: |
Journal of management information systems : JMIS. - Philadelphia, PA : Taylor & Francis Group, LLC, ISSN 0742-1222, ZDB-ID 883127-0. - Vol. 35.2018, 4, p. 998-1030
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| Subject: | outsourcing | strategic outsourcing | formal controls | client satisfaction | profitability | IT outsourcing | outsourcing controls | Softwareentwicklung | Software development | Outsourcing | IT-Dienstleister | IT service provider | Kundenzufriedenheit | Customer satisfaction | Lieferantenmanagement | Supplier relationship management | Betriebliches Informationssystem | Business intelligence system |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/07421222.2018.1522895 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011975671