Impact of Servıce Quality on Customer Satisfaction : A Study on Customers of Commercial Bank of Ceylon PLC Trincomalee District
Year of publication: |
2016
|
---|---|
Authors: | Navaratnaseel, Jenitta |
Other Persons: | Periyathampy, Elangkumaran (contributor) |
Publisher: |
[2016]: [S.l.] : SSRN |
Subject: | Kundenzufriedenheit | Customer satisfaction | Bank | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour | Sri Lanka |
Extent: | 1 Online-Ressource (7 p) |
---|---|
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments Februry 6, 2014 erstellt |
Other identifiers: | 10.2139/ssrn.2876519 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
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