Incivility begets incivility : understanding the relationship between experienced and enacted incivility with customers over time
Candice L. Thomas, Lars U. Johnson, Andrea M. Cornelius, Haley R. Cobb, Lauren D. Murphy, Dulce Vega
| Year of publication: |
2022
|
|---|---|
| Authors: | Thomas, Candice L. ; Johnson, Lars U. ; Cornelius, Andrea M. ; Cobb, Haley R. ; Murphy, Lauren D. ; Vega, Dulce |
| Published in: |
Journal of business and psychology. - New York, NY : Springer, ISSN 1573-353X, ZDB-ID 2016738-6. - Vol. 37.2022, 6, p. 1255-1274
|
| Subject: | Compassion fatigue | Customer incivility | Enacted incivility | Experienced incivility | Incivility | Soziale Norm | Social norm | Arbeitsverhalten | Work behaviour | Soziales Verhalten | Social behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10869-022-09795-2 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013438827