Innovative service satisfaction and customer promotion behaviour in the Chinese budget hotel : an empirical study
Nachiappan Subramanian, Angappa Gunasekaran, Yanan Gao
| Year of publication: |
2016
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|---|---|
| Authors: | Subramanian, Nachiappan ; Gunasekaran, Angappa ; Gao, Yanan |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 171.2016, part 2, p. 201-210
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| Subject: | Innovative service satisfaction | Customer promotion behaviour | Operational capability driver | Competitive market driver | China | Budget hotel | Hotellerie | Hotel industry | Kundenzufriedenheit | Customer satisfaction | Innovation | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijpe.2015.09.025 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011437316