Investigating the key routes to customer delight
Donald C. Barnes, Nicole Ponder, and Kranti Dugar
| Year of publication: |
2011
|
|---|---|
| Authors: | Barnes, Donald C. ; Ponder, Nicole ; Dugar, Kranti |
| Published in: |
Journal of marketing theory and practice. - Statesboro, GA : Assoc., ISSN 1069-6679, ZDB-ID 2034622-0. - Vol. 19.2011, 4, p. 359-375
|
| Subject: | Dienstleistung | Services | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Emotion | Arbeitskräfte | Workforce |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009383578