Is digital social communication effective for social relationship? : a study of online brand communities
Year of publication: |
2024
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Authors: | Chakraborty, Uttam ; Biswal, Santosh Kumar |
Published in: |
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2675, ZDB-ID 2092673-X. - Vol. 23.2024, 2, p. 94-118
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Subject: | brand commitment | Online social communication | S-O-R framework | social capital | uses and gratification theory | Social Web | Social web | Sozialkapital | Social capital | Markenführung | Brand management | Kommunikation | Communication | Soziale Beziehungen | Social relations | Beziehungsmarketing | Relationship marketing | Online-Marketing | Internet marketing |
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