IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Year of publication: |
2015
|
---|---|
Authors: | Song, Jae H. ; Sohn, Changsoo |
Published in: |
International journal of electronic customer relationship management : IJECRM. - Genève : Inderscience Publ., ISSN 1750-0664, ZDB-ID 2422795-X. - Vol. 9.2015, 2/3, p. 122-137
|
Subject: | internet marketplace | governance | service quality | customers' feedback | bookstore | Internet | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce | Beziehungsmarketing | Relationship marketing | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management |
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