Key determinants of service quality in retail banking
Evangelos Tsoukatos and Evmorfia Mastrojianni
Year of publication: |
2010
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Authors: | Tsoukatos, Evangelos ; Mastrojianni, Evmorfia |
Published in: |
EuroMed journal of business. - Bingley : Emerald, ISSN 1450-2194, ZDB-ID 25092054. - Vol. 5.2010, 1, p. 85-100
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